Cloud Engineer Exchange and Voice Specialist

About Us

BySix Engineers the future and drives innovation. We are more than just a standard software engineering company, we believe that true impact comes from combining technical expertise with human values. That's why we reflect that in our approach - technology is not the end goal, but the enabler.

Why Us?

🫸 Multidisciplinary team 📒 Training on demand 💴 Attractive salary and benefits package 📈 Career progression plans 👌 And amazing get together events

What are we looking for?

We are looking for a Cloud Engineer Exchange and Voice Specialist with:

• Configure and manage Exchange Online settings and policies.
• Ensure optimal performance and security of the email environment.
• Manage mail flow rules and transport rules.
• Oversee mailbox provisioning and deprovisioning.
• Configure and manage Microsoft Teams voice services.
• Implement and manage policies for call routing, call quality, and user settings.
• Monitor and optimize Teams voice performance and reliability.
• Configure and manage meeting room devices.
• Ensure seamless integration of meeting room devices with Microsoft Teams.
• Monitor and maintain the performance of meeting room devices.
• Provide support and troubleshooting for meeting room device issues.
• Integrate Microsoft Teams with Call Manager systems.
• Configure and manage call routing and connectivity between systems.
• Ensure high availability and reliability of integrated voice services.
• Troubleshoot and resolve integration issues.
• Manage VoIP and PSTN services within Microsoft Teams.
• Configure and maintain VoIP and PSTN connectivity.
• Troubleshoot and resolve VoIP and PSTN issues.
• Implement and manage email and voice security measures.
• Configure Advanced Threat Protection (ATP) policies for Exchange and Teams.
• Conduct regular security assessments and vulnerability scans.
• Ensure compliance with organizational and regulatory requirements.
• Implement and manage retention policies, eDiscovery, and legal holds for email and voice communications.
• Monitor and audit email and voice activities for compliance.
• Develop and maintain data loss prevention (DLP) policies.
• Develop and maintain PowerShell scripts to automate Exchange Online and Teams voice administrative tasks.
• Enhance operational efficiency through automation.
• Implement automated workflows for common tasks.
• Maintain and update existing automation scripts.
• Provide expert support and troubleshooting for email and voice-related issues.
• Handle escalated support tickets related to Exchange Online and Teams voice.
• Provide training and guidance to end-users on best practices.
• Monitor the health and performance of the Exchange Online and Teams voice environments.
• Generate reports and provide insights to improve email and voice services.
• Use Exchange Admin Center, Teams Admin Center, and third-party tools for monitoring.
• Analyze email and voice usage and performance data.
• Stay up-to-date with the latest Exchange Online and Teams voice features and best practices.
• Continuously improve email and voice services to meet organizational needs.
• Participate in Microsoft 365 community forums and training.
• Propose and implement new features and enhancements.
• Ensure compliance with industry standards for voice communication.
• Implement best practices for VoIP and PSTN services.
• Regularly review and update voice communication policies.
• Develop and implement disaster recovery and business continuity plans for email and voice services.
• Ensure quick restoration of services in the event of an outage.
• Conduct regular disaster recovery drills.
• Maintain documentation of recovery procedures.
• Provide expertise and support for email and voice-related projects.
• Participate in IT forums and discussions.
• Execute on-call duty outside regular working hours, for a maximum duration of 1 week per 4 months, to support urgent tickets when they are escalated to Level 2/3 support.

Are you ready?

If you're ready to make a real impact by leveraging cutting-edge technology and fostering human-centric solutions, BySix is the place for you. Together, we'll drive innovation and create lasting business value.

Note: BySix is an equal opportunity employer. All applicants will be considered and analyzed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.